Privacy Policy
Privacy Policy
LiquidityOne
Last updated: 06.07.2026
1. Scope and Application
This Privacy Policy describes how LiquidityOne collects, uses, and otherwise processes personal data when you access our website, interact with our social media channels, contact us, use our Services as a Client, or make inquiries as a prospective customer.
LiquidityOne processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP / nDSG, SR 235.1, in force since 1 September 2023) and any applicable implementing ordinances. Where applicable, we also adhere to other relevant data protection requirements arising from our regulatory obligations under Swiss financial market law.
2. Personal Data We Process
The main categories of personal data we process, together with examples, are set out below.
1. Identification information: Full name, gender, place and date of birth, identification documentation (passport, national identity cards), nationality, civil status, photographs, tax identification numbers (TIN), account login credentials, physical, vocal, and digital identifiers.
2. Contact information: Private or professional residential addresses, email addresses, IP addresses, and telephone numbers. Note: your IP address is the digital identifier of your device when connected to the internet and is recorded when you access our website.
3. Economic, financial and tax information: Nature and source of income, remuneration, wealth, and estate information.
4. Banking and financial information: Bank account details, crypto-asset wallet addresses, products and services used, transaction history, payment incidents, and other account-level financial data.
5. Transaction data: Account movements, crypto-asset transfers including counterparty details such as full names, addresses, and contact information, as well as transaction amounts, dates, times, and types.
6. Data from interactions with us: Correspondence, comments, suggestions, and needs shared via email, chat, or other channels; connection and tracking data including cookies and analytical tracers used for security, performance monitoring, or platform improvement purposes.
7. Device and connection data: IP address, device technical specifications and unique identifying data, personalized login credentials, and security features used to access our platform.
3. Purposes and Legal Basis for Processing
We collect and process personal data to provide, maintain, and improve our crypto-asset exchange services in a secure and compliant manner. This includes verifying identity, fulfilling regulatory obligations under applicable Swiss financial market law and the AMLA (GwG), facilitating transactions, preventing fraud and financial crime, safeguarding platform security, providing customer support, and ensuring the proper performance of our contractual obligations.
Personal data is processed only to the extent necessary for these legitimate business and legal purposes, and on one or more of the following grounds:
a. Compliance with Legal Obligations
We process personal data where required to comply with our legal and regulatory obligations under Swiss law. This includes adherence to applicable FINMA ordinances and guidelines, AMLA (GwG) requirements, KYC procedures, financial crime prevention, sanctions screening, suspicious activity reporting, cooperation with competent Swiss authorities, customer due diligence, audit activities, preparation of tax-related documentation, compliance with statutory retention obligations, and the establishment or defence of legal claims.
b. Performance of a Contract
We process personal data where it is necessary to perform our contractual obligations under our Terms of Use. This includes providing access to our Services, delivering customer support, administering user accounts, and maintaining, improving, and optimizing the functionality of our website and platform.
c. Consent
In certain circumstances, we rely on your consent to process personal data, including for the provision and marketing of our Services. You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to such withdrawal.
d. Overriding Legitimate Interests
We may process personal data where it is necessary to pursue our overriding legitimate interests, provided that such interests are not outweighed by your fundamental rights and freedoms. These interests may include monitoring and analyzing usage of our platform, preventing fraud, ensuring network and information security, conducting security checks, and safeguarding our legal rights.
4. Data Sharing and Recipients
In order to fulfil the purposes described in this Privacy Policy, it may be necessary for us to share your personal data with the following categories of recipients:
1. External service providers (KYC/AML verification, transaction monitoring, compliance tooling, and identity verification platforms);
2. Competent regulatory, supervisory, or law enforcement authorities in Switzerland and, where required by applicable law, abroad, where disclosure is required by applicable law or regulation.
5. Data Security Measures
LiquidityOne has implemented a range of physical, technical, organizational, and procedural safeguards to minimize the risk of unauthorized access. Your data is stored and processed in accordance with applicable Swiss data protection requirements under the FADP (nDSG).
These measures include:
1. Restricting access to our operating environments to employees, agents, and contractors on a strict need-to-know basis;
2. Encrypting all sensitive financial information processed through our platform, implemented via the secure HTTPS protocol;
3. Verifying your identity before granting access to, or permitting changes to, your account, in order to prevent unauthorized access.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with statutory retention periods under Swiss law. Once the applicable retention period expires and no other legal basis for continued processing exists, the relevant data is deleted or anonymized.
7. Your Rights Under Swiss Data Protection Law
Where the Swiss FADP (nDSG) applies, you have the following rights regarding your personal data:
1. Right of access: the right to obtain information about what personal data we hold and how we process it;
2. Right to rectification: the right to have inaccurate or incomplete personal data corrected;
3. Right to erasure: the right to request deletion of your personal data, subject to applicable legal obligations;
4. Right to data portability: the right to receive a copy of your personal data in a machine-readable format where technically feasible;
5. Right to object: the right to object to certain processing activities, in particular to automated individual decisions;
6. Right to withdraw consent: where processing is based on your consent, the right to withdraw it at any time;
7. Right to lodge a complaint: the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC / EDÖB).
8. Automated Decision-Making
Where LiquidityOne engages in automated individual decision-making that produces legal or similarly significant effects, we will inform you accordingly and ensure that you have the right to request human review of such a decision, where required under applicable Swiss law.
9. How This Policy May Change
We reserve the right to amend or update this Privacy Policy at any time, particularly where our data processing activities change or where new legal or regulatory requirements apply. Any material changes will be communicated to you via our website. If you wish to obtain information regarding the personal data we hold about you, or to exercise any of your rights, please contact the support team of LiquidityOne.